Fernando Rooms respects the importance of the proper collection, preservation, processing and storage of personal data of customers and visitors/users of its website and expressly states that it guarantees all the guarantees of safe management and protection of individuals against processing. Of personal data, in compliance with what is defined in the European Regulation no. 2016/679 (GDPR) and in national and EU legislation currently in force or in force in the future.
Fernando rooms are committed to keeping personal data safe and secure.
Below you will find information about what personal data we collect, process and store and why.
Only people aged 18 and over can give their consent. If you are under 18 (minor), please do not make any reservations and/or do not post any information on our website.
For all the services provided by our company, the ‘Responsible Processor’ of your Personal Data is Stavroula Christaki, as legally represented, with Tax Identification Number 150453018 and registered office at Orfaniou Beach, Kavala, 64008.
How we use your personal information (name, address, telephone,
e-mail, your ID or passport details and your debit or credit card details)
We collect, store and use the Personal Data (IP address, cookies, name, contact details, etc.) that concern you, when you visit this website and when you use our services (room reservation). Through our website, or through your physical presence at the reception of our business, or by e-mail (e-mail) or by phone as well as when you contact us by phone, e-mail or through the contact form we maintain on our website or even when you want to send us information by otherwise (e.g. mail) and therefore you forward your data to us for this purpose.
How do we use them? Why;
To provide you with the services you request, e.g. in relation to your reservation whether it is done by phone or via e-mail
We must know that your data are correct to provide you with the best possible service.
To send messages by e-mail (e-mail) or by personal message (SMS)
So we can contact you in case:
we need to inform you about any changes or questions about your stay
We can inform you about any offers/news about our business if you have explicitly agreed to receive such information.
For your debit/credit card details or other means of payment
For accounting, billing and auditing purposes, as well as to detect or prevent fraud.
For reasons of safety, health, prevention and detection of criminal acts or to comply with a legal obligation
To prevent and detect criminal acts either against you or against our business or comply with our statutory obligations to the Authorities (eg Tourist Police).
For administrative and legal purposes For statistical analysis and marketing analysis, systems testing, customer research, maintenance and development, and resolving disputes and/or claims.
We may create data profiles with the data we collect from you for statistical and marketing analysis purposes to remain competitive.
How we further use our customers’ personal data
Categories of personal data Why?
Nationality, date of birth, sex
For reasons of statistical analysis and marketing analysis in the context of possible profiling
Your contact history with Fernando’s rooms for rent
For example, what we discussed over the phone, via e-mail or Facebook, etc.
For the service of our customers before, during and after the execution of their reservation in our business
For the correct execution of your reservation and to enjoy the best possible consumer experience
For the training of our staff, so that every time you contact us, you enjoy the best possible service
Information you give us when you browse our website (IP address) and data related to your location, in case you wish to share it with us.
To improve our website and offer you personalized options (such as language selection).
To enjoy the best possible shopping experience
To protect our website
To prevent and detect criminal acts either against you or against our company & to comply with our obligation to collect safely, process and maintain your data
You are not required to provide us with any personal data – information from the above. But do not, to the extent that this is necessary. It will not be possible to provide you with the services you desire and enjoy the best possible consumer experience that our business can offer you. However, if you choose it, we will respect it completely.
Transfer of personal data to third parties
Our company expressly states that it will not make any illegal or improper use of your data and does not transfer in any way and for any reason to any third party personal data and information of users/visitors/customers.
However, we may share your data, which you have given us with your express consent, with the third parties exclusively for the purposes set out below, always provided that your personal information is not subject to any unlawful processing:
Third parties to whom data may be transmitted
Banking and financial institutions
To facilitate and adequately execute your payments to us.
For the security of your transactions
To prevent, detect and monitor any criminal activity
Professional lawyers and consultants and law enforcement agencies
To exercise our legal rights arising from the improper execution of the relationship and/or contract between us
For the compliance of our business with legal requirements
Promotional / advertising messages
Provided that we have received your prior consent and if you have not revoked it, we have the right to send you, promotional/promotional content messages, either by e-mail (e-mail) or by personal message (SMS). The reasons to do so are to inform you about our business’s new and time-to-time offers and promotional packages.
How to stop receiving promotional / advertising messages from our business
You can stop receiving promotional / advertising messages at any time, a) either by stating it at the time of your booking, b) or by clicking on the ‘unsubscribe’ link which you will find in every e-mail you receive from our hotel, or c) by contacting us at firstname.lastname@example.org stating that you no longer wish to receive such messages.
As soon as our business receives your request, it will process it in any of the above ways, and you will stop receiving this kind of electronic mail (e-mail).
Storing your data
Our business states that it retains the personal data that the customers or the users of the website have disclosed, for as long as necessary to offer you our services, taking into account the quantity, nature and sensitivity of personal data, the purposes for which we process them and the ability to achieve those purposes by other means. In any case, we undertake to delete from the online storage sites within ten days of receiving a copy of your legal documents required for the contactless Check-in process.
To the extent deemed reasonably necessary, the business has the right to keep your data stored, even if it is no longer required to provide our services. This happens due to our legal compliance, or for the future resolution of disputes or to prevent prevention and detect criminal acts,
In particular, we retain a part of data necessary for our compliance with our legal obligations. The retaining period’s duration is at least for ten (10) years after the end of the services we offered to you in our business or for as long as defined by legislation changes. Once we have received your request to delete your data and if one of the reasons given below and described only (in the ‘your rights’ section) applies, we will delete it securely as soon as possible to not be restored or reconstruct the deleted data.
Over time, we look at whether we can keep them anonymous so that they can no longer relate to you and/or identify you. In this case, we may use your data without further notice.
You have several rights over your data, which you have disclosed to us. Analytically:
(a) personal data are no longer necessary in connection with the purposes for which they were collected by our company or otherwise processed;
(d) personal data have been processed unlawfully;
Suppose you wish to exercise any of the above rights. In that case, we will need specific information about you, to confirm your identity, so your data is not disclosed to any person who does not have the right to receive them.
You will not have to pay any fees or commissions to exercise your above rights. We undertake to immediately satisfy your respective request if it is possible and legal.
If you wish to exercise any of these rights, you must submit an electronic request form to our e-mail address or contact us by post.
If you exercise any of the rights mentioned above, we will take every possible measure to satisfy your request within thirty (30) working days of receiving your request. In any case, we will inform you immediately about your request progress or the objective reasons that prevent its competence.
Postal Address: 1-3 Kifissias Avenue, PC 115 23, Athens
Call Center: +30 210 6475600
Fax: +30 210 6475628
Security of your data
The data you provide to us is protected by SSL (Secure Socket Layer) technology. SSL technology is the basic method of encryption of personal information and credit card details, to ensure their secure transfer over the Internet. All payment information is transferred via a secure SSL connection to a dedicated network infrastructure (Multiprotocol Label Switching – MPLS) and stored in accordance with the Payment Card Industry Data Security Standards (PCI DSS).
Applicable law – Jurisdiction
In case of any disputes that will arise from the application and/or interpretation of these terms and provided that the amicable/compromise settlement is fruitless are governed by Greek law, and Kavala’s courts are exclusively competent.