Frequently Asked

Frequently Asked Questions

General information

Where can I get info about reservation, payments and cancellation policy?

You can find such info in our website in the tab policies. You are always welcome to contact us about any clarifications

Is your business open all year?

The business is open from the middle of May to the end of September.

I’ve booked multiple rooms. Can they be the one next to the other?

There are two buildings. The room types are “mixed” in them. We can guarantee that. For more info, please contact the reservation desk

Will I get the room on the photograph, and do the rooms correspond to those in the pictures?

We cannot guarantee that you will get the exact same room, but the room types are identical

Can I request a specific location for my room/apartment (a specific floor, views, etc.)?

Your preferences will be conveyed to the reception desk, who will attempt to satisfy you, but we cannot make any guarantees.

Do you offer handicapped rooms?

No, we have not designed handicapped rooms with appropriate access equipment.

Are extra beds/children’s beds available?

Extra beds are available in rooms which include this in their description. Children’s beds come at an additional charge of €5 per day.

Are pets allowed? Can I bring my pet?

Pets are not allowed

Is there parking in your lot?

Yes, there is. You can see some photos in our portfolio.

Is cooking available in the rooms

No, cooking is not allowed inside the rooms. The rooms are not designed for the guests to cook inside

Check-in Check-out

At what time is check-in?

Generally, all rooms are available from 3 p.m. and family rooms from 4 p.m.

At what time is check-out?

Check-out is generally at 11 a.m. Afterwards, the rooms have to get cleaned for the upcoming arrivals.

Is it possible to enter a room before check-in (3 p.m.)?

If the room is unoccupied, the hotel may approve earlier entrance.

Is it possible to stay in the room longer on the departure date? How much does this cost?

You may extend your stay if there no upcoming reservation on your room. An extended stay is 50% of the room rate.

Rates Questions

Is breakfast included in the room price?

The room price includes only accommodation. There is no available option for meals and breakfast for the time

Are bedsheets included in accommodation and how often are the towels changed?

Yes, your accommodation comes with bedsheets and face towels. And they are changed as needed

Are towels included in the price rooms?

Face towels are included in the price. There is an extra fee only for body towels

Are the rates per person or per room?

All prices, unless stated otherwise, are on a per-room given its basic capacity. (For example Double room- two people total, Triple room – three people total)

Why do the costs vary from day to day?

For one reason they may vary because of fair dates or other high season dates. Other reasons could be that the prices have increased since your last visit on our website or contacted with reservation desk.  Generally, rates will increase, the longer you wait with your booking.

What is the transfer charge/wire transfer?

It is a standard method to pay a legitimate business. To use this method, we will provide you with our bank account details, and you will send the payment via your bank’s online platform. Please note that such transactions may have a delay. For that reason, we use it only for prepayments and advances

Is it possible to pay for accommodation with an ATM card?

Yes, you may pay with an ATM card.

What types of credit cards can be used to pay?

Debit cards with sufficient balance or credit cards.

I received a link to pay with Viva. Should I trust it?

We use this method for payments, but you will only receive such a link from us only after a prior conversation.

It would be best if you were very careful when it comes to online payments.

What is the charge for Wi-Fi internet access?

Wi-Fi is free for all our guests. Be aware that the signal is better in the outside.

Information about the beach

What is the beach like, and do I pay for access to it?

You can find a description of the beach on our web pages in the description of the hotel. Access to beaches is free of charge.

What is the distance from the beach?

The beach is 50 m away from the building. You just cross our yard, pass a road, and you are on the beach. You can check this in contact page where you can see our place on the map

Is there an organized beach with umbrellas and beach chairs?

Yes, a beach bar operates from the beginning of June till 6-7 September.

What is the extra charge for umbrellas and beach chairs?

The beach business is an associated business with Fernandos Rooms to let, but it is not considered one business. Everyone that needs to use the beach business services is obligated to order things from its menu exclusively.

The charge for the beverages runs from   3- 8 €. So the minimum charge would be around 6 €.

Can I consume my products in the Beach Bar?

The policy of the beach bar doesn’t allow the customers to consume their own products

What time of the year is better for swimming?

All the summertime is suitable for swimming. The water temperature though is warmer from the middle of June till the middle of September

Is it obligatory or the only option to be a customer on the Beach Bar?

No, it is not. If you want to, there are a few more organised places around. In case you want to lay on the beach with your own equipment the access is plenty and free

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